Enterprise Customer Success Leader — Public Sector IoT

Samsara

Philadelphia (Philadelphia County)

Remote

USD 120,000 - 180,000

Full time

4 hours ago

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Job summary

Samsara is seeking an experienced Enterprise Customer Success Manager to join our remote team in the United States. You’ll partner with top customers to tailor Samsara for their fleet and operations, ensuring long-term success and value realization.

You will collaborate across Sales, Support, Sales Engineering, and Product, gaining exposure to a hyper-growth environment. A growth mindset and excellent relationship-building skills are essential for driving outcomes.

Qualifications

5+ years in a senior Customer Success or account management role.
Experience with Enterprise SaaS products and solutions.
Strong prioritization, emotional intelligence and problem-solving skills.
Excellent stakeholder management and communication with executives and engineers.

Responsibilities

Be on the front-lines to ensure customers increase safety, efficiency and sustainability of operations.
Create joint success plans with objectives, metrics and timelines.
Lead executive business reviews with customers and Samsara leadership.
Run workshops to understand customer operations and recommend workflow changes.
Explain Samsara platform capabilities to diverse business types and users.
Mentor broader Customer Success and Support teams.
Model and embed Samsara’s cultural principles at scale.