Technical Account Manager: SaaS Customer Success Champion

Rippling; United States; On-site; USD 80,000 - 105,000; Full time

Job summary

Rippling is seeking a customer-obsessed Technical Account Manager (internally titled TAM) to join our rapidly scaling Customer Success team. You will own key admin relationships, drive adoption of Rippling’s product suite, and turn customers into long-term champions through strategic account planning and exceptional service.

You will work with a global TAM team to deliver proactive technical guidance, cross-functional collaboration, and best-practice enablement, ensuring customer success across

Qualifications

• 3+ years in a technical, customer-facing role at a B2B SaaS company.
• Experience managing a portfolio of 40+ accounts.
• Strong problem-solving and technical troubleshooting skills.
• Excellent written and verbal communication with customers.
• Experience resolving complex customer escalations.
• Passion for training both customers and internal teams.
• Bonus: subject matter expertise in HR, Payroll, Benefits Administration, or IT.
• Bonus: experience at a technology-focused PEO or HRIS company.

Responsibilities

• Act as a trusted technical and strategic advisor across Rippling’s platform, including payroll, benefits, HR.
• Provide proactive technical consultation to optimize workflows and adoption of new features.
• Serve as primary escalation point for critical issues with cross-functional teams.
• Build long-term client relationships and guide them through enrollment and payroll milestones.
• Identify add-on opportunities and support renewal negotiations with Account Managers.
• Master the Rippling product suite and interdependencies of offerings.
• Understand customer needs and advise on effective Rippling solutions.

Skills

Technical account management

Customer success

SaaS

Account portfolio management

Problem-solving

Communication

Escalation management

Training customers

HRIS

Payroll

Job description

Rippling is seeking a customer-obsessed Technical Account Manager (internally titled TAM) to join our rapidly scaling Customer Success team. You will own key admin relationships, drive adoption of Rippling’s product suite, and turn customers into long-term champions through strategic account planning and exceptional service.

You will work with a global TAM team to deliver proactive technical guidance, cross-functional collaboration, and best-practice enablement, ensuring customer success across