Strategic Enterprise CSM — Growth & Partnerships

WP Engine; Naperville (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits (medical, +

Family Support: Fertility benefits

401(k) with 4% match

Generous vacation + wellness days

Home Office allowance

Mental health resources

Pet insurance options

Growth: LinkedIn Learning & Career G

Job summary

WP Engine is seeking an experienced Customer Success Manager to act as a trusted advisor for high-value accounts, developing and executing strategic plans to drive revenue retention and growth. You will coordinate with sales, product, and support teams to deliver solutions aligned with customers' goals.

The role emphasizes proactive partnership management, renewal ownership, and cross-functional collaboration to maximize customer lifetime value in a fast-paced environment.

Qualifications

• Bachelor's degree in business or related field.
• 5+ years of proven experience in account or customer success management, with revenue/growth results.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders and decision-makers.
• Develop and execute strategic account plans with clear objectives and goals.
• Monitor portfolio health, usage patterns, adoption, and churn risk; conduct business reviews.
• Own renewal lifecycle for Enterprise and Mid-Market accounts; negotiate terms for renewals.
• Identify expansion opportunities and collaborate with sales to close new business within existing accounts.

Skills

Account management

Customer success

Communication

Negotiation

Strategic planning

CRM proficiency

Education

Bachelor's degree in business

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to act as a trusted advisor for high-value accounts, developing and executing strategic plans to drive revenue retention and growth. You will coordinate with sales, product, and support teams to deliver solutions aligned with customers' goals.

The role emphasizes proactive partnership management, renewal ownership, and cross-functional collaboration to maximize customer lifetime value in a fast-paced environment.