Strategic Enterprise CSM: Retention & Growth
WP Engine
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Benefits offered by this job
Job summary
WP Engine is seeking an experienced Customer Success Manager to lead strategic accounts, foster executive partnerships, and drive revenue retention and growth. You will coordinate with sales, product, and support to ensure exceptional outcomes for high-value customers.
The ideal candidate has 5+ years in account or customer success management, strong communication and negotiation skills, and experience with Salesforce and Gainsight.
Qualifications
- Bachelor’s degree in business-related field.
- 5+ years of proven experience in account or customer success management.
- Proficiency with CRM software (Salesforce, Gainsight).
- Willingness to travel to attend internal and customer meetings.
Responsibilities
- Cultivate and maintain executive-level partnerships with key stakeholders.
- Develop strategic account plans and identify upsell/cross-sell opportunities.
- Monitor portfolio health, usage, and churn indicators; conduct regular business reviews.
- Own retention/renewal lifecycle and negotiate contract terms for maximum LTV.
- Identify expansion opportunities and coordinate with sales to close new business within accounts.
- Triage and resolve customer questions and technical issues with cross-functional teams.
Skills
Education
Tools
Job description
WP Engine is seeking an experienced Customer Success Manager to lead strategic accounts, foster executive partnerships, and drive revenue retention and growth. You will coordinate with sales, product, and support to ensure exceptional outcomes for high-value customers.
The ideal candidate has 5+ years in account or customer success management, strong communication and negotiation skills, and experience with Salesforce and Gainsight.
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