Strategic CSM - Executive Partnerships & Growth

WP Engine; Sioux Falls (SD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits

Fertility Benefits

401(k) with a 4% match

Generous vacation + wellness days

Home office stipend

Mental Health resources

Pet Insurance options

Career growth opportunities

Job summary

WP Engine is seeking a results-driven Customer Success Manager to ensure value delivery for high-value accounts. You will coordinate with sales, product, and support to align with customers’ business goals and foster long-term partnerships.

The role emphasizes retention, expansion, and proactive problem solving. Ideal candidates have 5+ years in account or customer success management, strong communication and negotiation skills, and willingness to travel for select meetings and events.

Qualifications

• Bachelor's degree in business related field.
• Five+ years of proven experience in account or customer success management.
• Demonstrated ability to build and maintain partnerships with high-level customers.
• Excellent communication, presentation, and negotiation skills.
• Willingness to travel for internal and customer meetings.

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders.
• Develop and implement strategic account plans with clear objectives.
• Monitor portfolio usage, adoption, and churn risk; conduct regular reviews.
• Own retention and renewal lifecycle for Enterprise and Mid-Market accounts.
• Identify expansion opportunities and collaborate with sales for renewals and upsells.
• Triage and address customer questions, coordinating with support teams.

Skills

Account management

Customer success

Communication

Negotiation

CRM software

Education

Bachelor's degree in business field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking a results-driven Customer Success Manager to ensure value delivery for high-value accounts. You will coordinate with sales, product, and support to align with customers’ business goals and foster long-term partnerships.

The role emphasizes retention, expansion, and proactive problem solving. Ideal candidates have 5+ years in account or customer success management, strong communication and negotiation skills, and willingness to travel for select meetings and events.