Strategic CSM for Enterprise Growth & Partnerships

WP Engine; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness Benefits

Fertility Benefits

Paid Family and Caregiver Leave

401(k) with 4% match

Generous vacation time and wellness 4–

Home office stipend

Mental health resources

Pet insurance options

Career growth resources

Job summary

WP Engine is seeking a Customer Success Manager to act as the trusted advisor for high-value accounts, driving revenue retention and growth while ensuring customer advocates. You will coordinate with sales, marketing, product, and support to deliver tailored solutions aligned with client goals.

The role emphasizes strategic account planning, proactive health monitoring, and proactive expansion opportunities, including renewals and price adjustments, across Enterprise and Mid-Market portfolios.

Qualifications

• Bachelor's degree in business related field.
• Five+ years of proven experience in account or customer success management with a track record of meeting and exceeding revenue and growth goals.
• Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers.
• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and understanding of customers’ industries, challenges, and goals.
• Excellent organizational and time-management skills with ability to manage multiple projects and accounts.
• Proficiency with CRM software (e.g., Salesforce, Gainsight).
• Ability to work independently and as part of a team in a fast-paced environment.
• Travel will be required to attend internal meetings and select customer meetings.

Responsibilities

• Cultivate executive-level partnerships with key stakeholders and decision-makers.
• Develop and implement strategic account plans with short- and long-term objectives.
• Monitor usage, adoption, and churn risk across portfolio accounts.
• Own retention and renewal lifecycle for Enterprise & Mid-Market accounts.
• Identify expansion opportunities and coordinate with Account Management/Sales to close deals.
• Triage and resolve customer questions, coordinating with Technical Support and TAM teams.

Skills

Account management

Customer success

Communication

Negotiation

Strategic planning

Time management

Education

Bachelor's degree in business related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking a Customer Success Manager to act as the trusted advisor for high-value accounts, driving revenue retention and growth while ensuring customer advocates. You will coordinate with sales, marketing, product, and support to deliver tailored solutions aligned with client goals.

The role emphasizes strategic account planning, proactive health monitoring, and proactive expansion opportunities, including renewals and price adjustments, across Enterprise and Mid-Market portfolios.