Strategic Enterprise CSM & Growth Lead

Sagetap, Inc.; United States; A distancia; USD 75.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary $75k–$100k

Bonus up to $25k

Equity options

Healthcare coverage

401(k) plan

Executive visibility

Ownership in product

Descripción de la vacante

Sagetap, Inc. is seeking a Customer Success Manager to build strong relationships with enterprise customers and ensure they extract meaningful value from the platform. You will collaborate with CEOs, CTOs, and sales/marketing leaders to align goals, drive adoption, and navigate software evaluation.

This highly collaborative, high-ownership role requires curiosity, organization, and a commercial mindset. You’ll own onboarding through long-term success, work cross‑functionally with Product and

Formación

• 3+ years of experience in Customer Success or related customer-facing role.
• Experience managing relationships with enterprise customers and senior stakeholders.
• Excellent written and verbal communication across technical and business audiences.
• Strong relationship-building, organizational, and analytical skills.
• Comfortable in a fast-paced startup environment.

Responsabilidades

• Own customer relationships from onboarding through ongoing engagement, adoption, renewal, and expansion.
• Develop a deep understanding of each customer's objectives and technology priorities.
• Lead customer onboarding and ensure users understand how to get maximum value from the Sagetap platform.
• Build trusted relationships with senior tech leaders and key stakeholders.
• Proactively monitor customer engagement and identify opportunities to increase adoption, demonstrate value and strengthen relationships.
• Conduct regular customer check-ins, business reviews (QBRs) and strategic conversations to understand evolving needs and priorities.
• Help customers use Sagetap to identify relevant technology solutions and facilitate high-quality connections with vendors.
• Serve as the voice of the customer internally, translating feedback into actionable recommendations.
• Identify opportunities for account growth and expansion in partnership with the Sales team.
• Track customer health, engagement and key success metrics and proactively address risks.
• Develop scalable processes, resources and best practices that improve the customer experience as Sagetap grows.
• Work cross-functionally to resolve customer issues and ensure a high-quality experience.
• Contribute to building the Customer Success function, including processes, playbooks, metrics and tooling.

Conocimientos

Customer Success

Account Management

Consulting

Sales

Descripción del empleo

Sagetap, Inc. is seeking a Customer Success Manager to build strong relationships with enterprise customers and ensure they extract meaningful value from the platform. You will collaborate with CEOs, CTOs, and sales/marketing leaders to align goals, drive adoption, and navigate software evaluation.

This highly collaborative, high-ownership role requires curiosity, organization, and a commercial mindset. You’ll own onboarding through long-term success, work cross‑functionally with Product and