Strategic Enterprise CSM - SAP & SaaS Growth

Cintrifuse; United States; Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

enosix is seeking a Customer Success Manager to own a portfolio of enterprise accounts, guiding go-live through renewal and expansion. You will be the strategic partner driving adoption, retention, and revenue growth across a technically sophisticated customer base.

You will build tailored success plans, lead QBRs, and collaborate with Account Executives to identify expansion opportunities while surfacing insights to product and engineering teams.

Qualifications

• 3+ years in a customer-facing CS, AM, or strategic consulting role in B2B SaaS.
• Proven track record managing complex enterprise accounts with multiple stakeholders.
• Understanding of SAP and how it integrates with front-end systems.
• Familiarity with Salesforce (Sales Cloud or Service Cloud) from user/admin perspective.
• Experience in manufacturing, distribution, or high-tech industries with Order-to-Cash/Quote-to-Cash exposure.
• Strong analytical skills; able to build data-driven business cases.
• Excellent communication and executive presence; comfortable with C-suite.
• Experience using CS platforms (Gainsight, ChurnZero, Totango or similar).

Responsabilités

• Build trusted advisor relationships with executive sponsors and IT leaders across your book of business.
• Develop a deep understanding of each customer’s objectives, SAP landscape, and Salesforce environment to tailor guidance.
• Voice the customer internally to drive product, sales, and engineering roadmap improvements.

Connaissances

Customer Success

Account management

SAP knowledge

Salesforce familiarity

Enterprise accounts

Data-driven

Executive presence

CS platforms

Outils

Salesforce

Gainsight

ChurnZero

Totango

Description du poste

enosix is seeking a Customer Success Manager to own a portfolio of enterprise accounts, guiding go-live through renewal and expansion. You will be the strategic partner driving adoption, retention, and revenue growth across a technically sophisticated customer base.

You will build tailored success plans, lead QBRs, and collaborate with Account Executives to identify expansion opportunities while surfacing insights to product and engineering teams.