Strategic Enterprise CSM - Growth & Equity

Unwrap

Santa Barbara (CA)

On-site

USD 100,000 - 150,000

Full time

7 days ago

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Benefits offered by this job

Equity

Career growth

Report to Head of CS

Collaboration with team

Job summary

Unwrap is seeking an Enterprise Customer Success Manager to own relationships with customers ranging from startups to Fortune 500s, ensuring they gain maximum value from our platform in a fast-moving SaaS environment.

You will design the path to success, oversee implementation, training, renewal, and expansion, and create guides to empower users, collaborating with cross-functional teams to continuously improve the product and processes in Santa Barbara.

Qualifications

3–5 years in Enterprise CS or Account Management in SaaS or AI products.
Proven track record in customer retention, renewals, and expansion.
Trusted strategic advisor to both technical and non-technical stakeholders.
Able to translate customer feedback into measurable outcomes.
Willing to work in-person in Santa Barbara/relocate if needed.

Responsibilities

Own relationships across startups to Fortune 500s and ensure value from our platform.
Design paths to success and identify growth opportunities across customers.
Oversee implementation, training, renewal, and expansion processes.
Create guides, FAQs, and best practices to empower users.
Collaborate with Unwrap teams, relay feedback, and drive platform improvements.