Strategic Enterprise CSM: Outcomes & Growth

Dtex Systems Pty Ltd; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity participation

Health and wellness benefits

Job summary

DTEX is seeking a Customer Success Manager to own business outcomes for a portfolio of enterprise customers. You will drive platform adoption, deliver value, and guide renewal readiness while spotting expansion opportunities.

The role emphasizes a consulting mindset, cross-functional collaboration, and proactive risk management, with a focus on measurable customer outcomes and long-term partnerships.

Qualifications

• 4 or more years of relevant customer-facing experience in enterprise SaaS, cybersecurity, consulting, implementation, insider risk program management, or Customer Success.
• Demonstrated ownership of enterprise customer relationships, measurable outcomes, renewals, escalations, and cross‑functional delivery.
• Working knowledge of security operations, insider risk, data protection, enterprise deployment concepts, integrations, privacy, or compliance.
• Strong written and verbal communication, program coordination, sound judgment, and the ability to drive accountability through influence.
• Bachelor’s degree in a related field or equivalent enterprise technology, cybersecurity, consulting, military, intelligence, or customer‑leadership experience.

Responsibilities

• Own outcomes across a defined portfolio of enterprise customers, with accountability for retention, adoption, customer health, and renewals.
• Lead the customer lifecycle from onboarding through renewal, using established success planning, operating cadence, and health management practices.
• Help customers improve their security posture and reduce insider risk exposure by aligning DTEX capabilities to their priorities, tracking program milestones, and independently delivering formal Quarterly Business Reviews (QBRs).
• Build multithreaded relationships across Security, IT, Legal, HR, Fraud, Procurement, and executive stakeholders, engaging confidently with both executives and operational teams.
• Own customer-side renewal readiness through value evidence, health tracking, stakeholder alignment, forecast accuracy, and recovery planning for at‑risk accounts.

Skills

Customer-facing experience

Enterprise SaaS knowledge

Cybersecurity knowledge

Communication skills

Program coordination

Ownership and accountability

Education

Bachelor's degree in related field

Tools

CRM systems

AI productivity tools

Customer success platforms

Job description

DTEX is seeking a Customer Success Manager to own business outcomes for a portfolio of enterprise customers. You will drive platform adoption, deliver value, and guide renewal readiness while spotting expansion opportunities.

The role emphasizes a consulting mindset, cross-functional collaboration, and proactive risk management, with a focus on measurable customer outcomes and long-term partnerships.