Strategic Enterprise CSM - Data Platform Adoption & Growth

Reltio, Inc.; Central City (CO); Hybrid; USD 120,000 - 240,000; Full time

Job summary

Reltio is seeking a Customer Success Manager to drive adoption, retention, and success across large enterprise customers. You will act as the post-sale main contact, leveraging product knowledge and industry insight to guide customers to measurable outcomes.

You will build strategic plans, manage executive relationships, and collaborate with sales and marketing to maximize value and expansion opportunities. This is a flexible, distributed role across the United States.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years of relevant work as a Technical CSM, TAM or Success Architect in Enterprise Software.
• Deep knowledge of cloud software, master data management, data governance, data quality and analytics concepts.
• Ability to apply experience and industry knowledge to understand customer goals and decisions.
• Strong presentation, verbal and written communication skills with senior executives.

Responsibilities

• Account management for large enterprise customers to drive retention, adoption and growth.
• Provide visibility into customer health and identify adoption opportunities and retention risk.
• Develop a strategic success plan aligned with customer goals and business objectives.
• Document and review the success plan and guide the customer journey with a consultative approach.
• Maintain trusted advisor relationships with customer sponsors and align activities with business cases.
• Track milestones and adoption activities; report ROI and value to executives.
• Promote current products and identify opportunities to upsell and cross-sell.
• Demonstrate product features to achieve specific business results and value.
• Recommends solutions aligned with best practices and product capabilities.
• Design metrics to measure ROI and success of customer initiatives.
• Capture data in internal systems to enable data-driven decisions and mitigate risk.
• Collaborate with sales to pursue upsell/cross-sell opportunities.
• Partner with customer-facing teams to execute strategic plans and milestones.
• Work with Marketing to boost customer advocacy and case studies.
• Lead meetings with prescriptive agendas to capture outcomes and value.

Skills

Cloud software

Master data management

Data governance

Data quality

Analytics concepts

Consultative selling

Executive communication

Solution architecture

Discovery skills

Enterprise software

Education

Bachelor's degree or equivalent

MBA or advanced degree

Job description

Reltio is seeking a Customer Success Manager to drive adoption, retention, and success across large enterprise customers. You will act as the post-sale main contact, leveraging product knowledge and industry insight to guide customers to measurable outcomes.

You will build strategic plans, manage executive relationships, and collaborate with sales and marketing to maximize value and expansion opportunities. This is a flexible, distributed role across the United States.