Strategic Enterprise CSM - Drive Adoption & Growth

Wilco; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Doppel is seeking an Enterprise Customer Success Manager to manage a portfolio of high-growth customers, driving adoption, retention, and expansion while serving as a trusted advisor. You will lead onboarding, enablement, and strategic business reviews to demonstrate ROI and value realization.

Join a fast-moving, collaborative team focused on solving real problems for customers; candidates must be authorized to work in the US. Salary is highly competitive with OTE potential.

Qualifications

• 2–5+ years in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity.
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes.
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities.
• Experience with data-driven decision making and account health tracking.

Responsibilities

• Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders.
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization.
• Proactively monitor account health, identify risks early, and take action to mitigate churn.
• Drive product adoption through training, enablement, and best practices.
• Partner with Sales to identify and execute on upsell and expansion opportunities.
• Lead customer conversations that highlight impact, outcomes, and ROI.
• Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience.
• Surface customer feedback and insights to influence product and operational improvements.

Skills

Customer success

Account management

SaaS

Cybersecurity

Tools

Salesforce

Job description

Doppel is seeking an Enterprise Customer Success Manager to manage a portfolio of high-growth customers, driving adoption, retention, and expansion while serving as a trusted advisor. You will lead onboarding, enablement, and strategic business reviews to demonstrate ROI and value realization.

Join a fast-moving, collaborative team focused on solving real problems for customers; candidates must be authorized to work in the US. Salary is highly competitive with OTE potential.