Strategic Enterprise CSM for Adoption & Growth

Alert Media, Inc.; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary + Bonus

Health benefits - Medical, Dental, Vis

401K with company match

Parental leave

Time off policies

Job summary

AlertMedia is seeking an experienced Enterprise Customer Success Manager to own strategic relationships with large accounts. You will drive adoption, retention, and growth, partnering with Implementation, Support, Marketing, and Sales to deliver value and executive-level insights.

You’ll lead quarterly business reviews, configure data-driven strategies, and ensure customer health across multi-national accounts while collaborating closely with product and engineering to align on new features and

Qualifications

• 3+ years’ experience as a Customer Success Manager.
• 1-2+ years’ experience supporting Enterprise customers in a CSM role.
• Experience with Salesforce and Excel; Gainsight preferred.

Responsibilities

• Build strong relationships with enterprise customers.
• Evaluate risk and drive retention and value propositions.
• Coordinate cross-functional teams for accounts.
• Conduct Quarterly Business Reviews.
• Manage Gainsight and Salesforce data.
• Identify opportunities for cross-sell and upsell.
• Communicate product recommendations to customers.
• Provide timely responses to inquiries.
• Train customers on new features.
• Align with Customer Success and Expand teams.

Skills

Customer success

Enterprise accounts

Salesforce

Gainsight

Excel

Communication

Project management

Negotiation

Cross-functional teamwork

Tools

Salesforce

Gainsight

Excel

Job description

AlertMedia is seeking an experienced Enterprise Customer Success Manager to own strategic relationships with large accounts. You will drive adoption, retention, and growth, partnering with Implementation, Support, Marketing, and Sales to deliver value and executive-level insights.

You’ll lead quarterly business reviews, configure data-driven strategies, and ensure customer health across multi-national accounts while collaborating closely with product and engineering to align on new features and