Strategic Enterprise CS Leader - Renewals & Growth

cyvl; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with immediate vesting

Generous PTO and parental leave

Professional development stipend

Team events and referral bonuses

Job summary

CYVL is seeking a seasoned Customer Success Manager to own the full lifecycle for enterprise accounts—from onboarding to renewal— and to shape how customers achieve measurable outcomes with our platform. You thrive in a fast-moving startup and will help write scalable CS playbooks while traveling ~25% for key meetings.

You will engage stakeholders, deliver hands-on trainings, and drive expansions, ensuring customer success and advocacy across strategic accounts.

Qualifications

• 5+ years of Customer Success experience with complex enterprise relationships.
• Ownership of the full renewal process from forecast to close.
• Experience building CS processes and playbooks in scaling environments.
• Ability to lead onboarding, QBRs, and renewal cycles with strategic interactions.
• Strong analytical mindset; use data to measure impact and spot expansion opportunities.
• AI-first approach; leverage AI tools to improve efficiency and moments.
• Exceptional written and verbal communication skills.
• Willingness to travel ~25% for customer meetings.

Responsibilities

• Own a portfolio of enterprise accounts through onboarding, adoption, expansion and renewal.
• Engage stakeholders to define success metrics and show impact of Cyvl.
• Manage full renewal process from forecasting to negotiation and close.
• Deliver trainings, strategic reviews, and in-person engagements to deepen relationships.
• Identify and develop expansion opportunities across the book.
• Build and refine CS processes and playbooks for scaling.
• Collaborate with Product, Marketing, and Data Ops on discovery and customer events.

Skills

Enterprise CS

Renewal management

CS processes

Strategic accounts

Data-driven

AI-assisted

Communication

Travel ready

Job description

CYVL is seeking a seasoned Customer Success Manager to own the full lifecycle for enterprise accounts—from onboarding to renewal— and to shape how customers achieve measurable outcomes with our platform. You thrive in a fast-moving startup and will help write scalable CS playbooks while traveling ~25% for key meetings.

You will engage stakeholders, deliver hands-on trainings, and drive expansions, ensuring customer success and advocacy across strategic accounts.