Strategic Enterprise CSM: Growth & Value Realization

ADP, Inc.; San Mateo (CA); On-site; USD 115,000 - 140,000; Full time

Job summary

Vyond is seeking a Senior Customer Success Manager to own a portfolio of enterprise accounts in Chicago. You’ll drive expansion, partner with Account Executives, and ensure customers realize value from our platform across teams and use cases.

The role emphasizes outcomes, onboarding, adoption, and time-to-value, with QBRs and executive conversations as core activities. 5+ years in customer success or related roles in B2B SaaS is preferred, plus strong cross-functional collaboration.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Strategic Accounts, Solutions Consulting, or related customer-facing roles.
• Proven experience managing enterprise or strategic accounts with multiple stakeholders.
• Demonstrated track record of account expansion and influencing revenue growth within existing customers.
• Experience introducing new products, capabilities, or use cases and expanding into new teams or buying centers.
• Strong commercial instincts and ability to identify and develop expansion momentum.

Responsibilities

• Own the expansion strategy across your portfolio, identifying opportunities to grow revenue through additional teams, use cases, seats, and products.
• Build a deep understanding of each account’s priorities and whitespace to drive retention and growth.
• Lead executive conversations, QBRs, and establish clear outcomes and value realization for customers.

Skills

Customer Success

Account management

Strategic accounts

SaaS sales collaboration

Executive engagement

Tools

Salesforce

ChurnZero

Slack

Outreach

Chorus

Highspot

Job description

Vyond is seeking a Senior Customer Success Manager to own a portfolio of enterprise accounts in Chicago. You’ll drive expansion, partner with Account Executives, and ensure customers realize value from our platform across teams and use cases.

The role emphasizes outcomes, onboarding, adoption, and time-to-value, with QBRs and executive conversations as core activities. 5+ years in customer success or related roles in B2B SaaS is preferred, plus strong cross-functional collaboration.