Senior Enterprise CSM — Growth, Renewals & Strategy

Modulate; Somerville (MA); Hybrid; USD 110,000 - 147,000; Full time

Benefits offered by this job

Hybrid work options

Comprehensive benefits

Job summary

Modulate seeks a Senior Customer Success Manager to manage a portfolio of large accounts, including enterprise clients, bridging customers with sales, product, analytics, and engineering. You’ll drive renewals, adoption, and value, collaborating across teams to ensure success at scale.

You’ll lead trials, guide strategic planning, and craft data-driven presentations for executive audiences, shaping best practices and product direction as a trusted advisor.

Qualifications

• 4+ years of relevant experience in tech or SaaS, managing large, complex accounts ($1M–$5M).
• Exceptional communication with senior leadership and executives.
• Technical fluency for product integrations, APIs, and solution architecture.

Responsibilities

• Own end-to-end relationship with assigned accounts (5–10), including 2–3 enterprise customers.
• Provide excellent customer experience for all customers with ToxMod or Velma.
• Own renewals for your portfolio and ensure continued value.
• Drive feature adoption and expand product usage.
• Lead trials and PoCs with Account Executives.
• Educate customers on features and value; learn quickly.

Skills

Account management

Enterprise SaaS

Stakeholder communication

Cross-functional collaboration

Data-driven presentations

REST APIs

Tools

REST APIs

Job description

Modulate seeks a Senior Customer Success Manager to manage a portfolio of large accounts, including enterprise clients, bridging customers with sales, product, analytics, and engineering. You’ll drive renewals, adoption, and value, collaborating across teams to ensure success at scale.

You’ll lead trials, guide strategic planning, and craft data-driven presentations for executive audiences, shaping best practices and product direction as a trusted advisor.