Senior Enterprise CSM — Growth, Retention & Strategy

Vyond; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 140,000; Full time

Job summary

Vyond is seeking a Senior Customer Success Manager in Chicago to own a portfolio of enterprise accounts, drive renewal and growth, and partner with Sales to expand product adoption. You’ll lead executive conversations, guide onboarding and time-to-value, and translate usage data into strategic business outcomes for customers and the company.

The role requires strong commercial instincts, ability to navigate complex organizations, and a track record of expanding within existing customers.

Qualifications

• 5+ years of experience in Customer Success or related roles in B2B SaaS.
• Experience managing enterprise accounts with multiple stakeholders.
• Proven track record of expanding revenue within existing customers.
• Ability to lead executive-level conversations and QBRs.
• Strong collaboration with Sales, Product, Marketing, and Support.

Responsibilities

• Drive expansion strategy across your portfolio to grow revenue.
• Understand each account’s priorities, structure and whitespace.
• Identify expansion triggers and create multi-threaded growth paths.
• Introduce new Vyond products to address business problems.
• Collaborate with Account Executives to advance opportunities.
• Lead onboarding, activation, adoption and value realization.
• Run QBRs and executive conversations focused on outcomes.
• Navigate complex orgs and influence stakeholders without direct authority.
• Maintain account plans, data and cross-functional communications.

Skills

Enterprise Accounts

Cross-functional Leadership

Customer Growth

Executive Presence

Strategic Partnerships

Tools

Salesforce

ChurnZero

Slack

Outreach

Chorus

Highspot

Job description

Vyond is seeking a Senior Customer Success Manager in Chicago to own a portfolio of enterprise accounts, drive renewal and growth, and partner with Sales to expand product adoption. You’ll lead executive conversations, guide onboarding and time-to-value, and translate usage data into strategic business outcomes for customers and the company.

The role requires strong commercial instincts, ability to navigate complex organizations, and a track record of expanding within existing customers.