Senior Enterprise Customer Success Leader (Public Sector)

Cyvl, Inc.; Boston, Northern (MA, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) immediate vesting

Generous PTO and parental leave

Flexible work options

Professional development stipend

Team events and referral bonuses

Job summary

Cyvl, Inc. is seeking an experienced Customer Success Manager to own the full lifecycle of enterprise and strategic accounts from onboarding through renewal. You will engage executives, define success metrics, and drive measurable outcomes with Cyvl’s platform in a fast-moving environment.

You’ll lead renewal processes, identify expansion opportunities, and help scale CS playbooks. Travel to client sites (~25%) and collaboration with Product, Marketing, and Data Ops are essential.

Qualifications

• 5+ years of Customer Success experience with complex enterprise or strategic accounts.
• Proven ownership of the full renewal process from start to finish.
• Experience building CS processes and playbooks for scaling environments.
• Ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles.
• Strong analytical mindset with data-driven approach to measure impact and identify expansion opportunities.
• AI-first approach to leverage tools for efficiency and high-impact moments.
• Outstanding written and verbal communication; comfortable in-person/multi-stakeholder settings.
• Willingness to travel ~25% for customer meetings.

Responsibilities

• Own a portfolio of enterprise and strategic accounts as trusted advisor through onboarding, adoption, expansion, and renewal.
• Engage stakeholders to define success metrics, track progress, and demonstrate tangible outcomes of Cyvl’s platform.
• Own the full renewal process from forecasting to negotiation and close.
• Deliver hands-on training, strategic business reviews, and in-person engagements to deepen relationships.
• Identify and develop expansion opportunities across your book of business.
• Build and refine CS processes and playbooks to scale with customer growth.
• Partner cross-functionally with Product, Marketing, and Data Ops on discovery sessions and customer events.

Skills

Enterprise account management

Renewal management

Onboarding and adoption

Executive stakeholder management

Data-driven decision making

AI-enabled customer success

Excellent communication

Travel availability

Job description

Cyvl, Inc. is seeking an experienced Customer Success Manager to own the full lifecycle of enterprise and strategic accounts from onboarding through renewal. You will engage executives, define success metrics, and drive measurable outcomes with Cyvl’s platform in a fast-moving environment.

You’ll lead renewal processes, identify expansion opportunities, and help scale CS playbooks. Travel to client sites (~25%) and collaboration with Product, Marketing, and Data Ops are essential.