Senior Enterprise CS Leader for Public Infrastructure

RiverPark Ventures; Somerville (MA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with immediate vesting

Generous PTO and parental leave

Professional development stipend

Team events and collaborative culture

Job summary

CYVL, a Physical AI company based in Boston, MA, is seeking a seasoned Customer Success Manager to own complex enterprise accounts from onboarding through renewal. You will drive measurable outcomes with our platform and shape scalable CS processes as the team grows.

You will lead renewal cycles, align senior stakeholders, and deliver strategic business reviews including hands-on training and in-person engagements. A proactive, AI-driven mindset and strong communication are essential.

Qualifications

• 5+ years of Customer Success experience with complex enterprise relationships.
• End-to-end renewal ownership including forecasting, negotiation, and close.
• Experience building CS processes and playbooks in early-stage or scaling environments.
• Lead strategic customer interactions including onboarding, QBRs, and renewal cycles.
• Strong analytical mindset; use data to spot trends and opportunities.
• AI-first approach; actively leverage AI tools to improve efficiency.
• Exceptional communicator across written, phone, and in-person interactions.
• Ability to travel for customer meetings (~25%)

Responsibilities

• Own a portfolio of enterprise and strategic accounts through onboarding, adoption, expansion, and renewal.
• Engage key stakeholders to define success metrics, track progress, and demonstrate tangible impact.
• Own the full renewal process from start to finish, including forecasting and negotiation.
• Deliver hands-on training, strategic business reviews, and in-person engagements to deepen relationships and drive advocacy.
• Identify and develop expansion opportunities across your book of business.
• Build and refine CS processes and playbooks to support the team at scale as our customer base grows.
• Partner cross-functionally with Product, Marketing, and Data Ops on discovery sessions, case studies, and customer events.

Skills

Enterprise SaaS

Renewals management

CS processes

Stakeholder management

Data-driven

AI tools

Communication

Travel readiness

Tools

Salesforce

G Suite

Job description

CYVL, a Physical AI company based in Boston, MA, is seeking a seasoned Customer Success Manager to own complex enterprise accounts from onboarding through renewal. You will drive measurable outcomes with our platform and shape scalable CS processes as the team grows.

You will lead renewal cycles, align senior stakeholders, and deliver strategic business reviews including hands-on training and in-person engagements. A proactive, AI-driven mindset and strong communication are essential.