Strategic Enterprise CS Manager – Growth & Retention

Frontsteps; Denver, Northern (CO, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% onsite parking

Medical, Dental, and Vision

401k match

Job summary

Frontsteps is seeking an Enterprise Customer Success Manager to own a portfolio of 12-18 enterprise accounts from day one, focusing on high-value relationships and revenue protection. You will lead executive-level reviews, monitor health scores, and collaborate with Sales to expand ARR while acting as the voice of customers to Product and Engineering.

You will document strategy in Salesforce and present confidently to senior stakeholders, with Denver-based on-site requirements and occasional

Qualifications

• Bachelor's degree required.
• At least four years of customer success experience, with at least two years in an enterprise or strategic accounts role.
• Experience managing portfolios of $1M ARR or more and ability to speak specifically to how you protected or grew that revenue.
• Comfort presenting to senior operators and executives; you do not need a script to handle a hard conversation.
• Strong understanding of SaaS business models, health score management, and proactive risk mitigation.
• Experience in property management, HOA software, or community management is a plus.
• Based in Denver, CO; occasional travel for on-site QBRs is expected.

Responsibilities

• Lead monthly strategic meetings and quarterly business reviews with executive-level contacts across your accounts.
• Own health score monitoring and risk escalation for every account in your portfolio.
• Identify and close expansion opportunities in partnership with Sales.
• Serve as the internal voice of your customers to Product and Engineering.
• Document account strategy and activity in Salesforce with enough clarity that leadership always knows where things stand.
• Performs other duties as requested by management.

Skills

Portfolio management

Health score monitoring

Executive communication

SaaS knowledge

Risk mitigation

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Frontsteps is seeking an Enterprise Customer Success Manager to own a portfolio of 12-18 enterprise accounts from day one, focusing on high-value relationships and revenue protection. You will lead executive-level reviews, monitor health scores, and collaborate with Sales to expand ARR while acting as the voice of customers to Product and Engineering.

You will document strategy in Salesforce and present confidently to senior stakeholders, with Denver-based on-site requirements and occasional