Senior Enterprise Customer Success Leader

CYVL; Somerville (MA); On-site; USD 170,000 - 185,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) with immediate vesting

PTO, parental leave

Professional development stipend

Team events, referral bonuses

Flexible work options

Job summary

CYVL is a Physical AI company based in Boston, MA, helping governments plan, build, and maintain infrastructure with AI-powered data platforms that turn LiDAR and imagery into actionable insights.

We are seeking a seasoned Customer Success Manager to own the full lifecycle for our most strategic enterprise accounts, from onboarding through renewal, and to shape scalable CS playbooks. If you’re energized by fast-moving startups and meaningful impact, apply now.

Qualifications

• 5+ years of Customer Success experience with complex enterprise relationships.
• Ownership of full renewal process from forecasting to close.
• Experience building CS processes/playbooks in scaling environments.
• Ability to lead onboarding, QBRs, renewal cycles.
• Strong analytical mindset using data to drive impact.
• AI-first approach to leverage AI tools.
• Excellent written and verbal communication.
• Willingness to travel ~25%.

Responsibilities

• Own portfolio of enterprise and strategic accounts through onboarding, adoption, expansion, and renewal.
• Engage stakeholders to define success metrics and track progress.
• Lead renewal process from forecast to close.
• Provide hands-on training and business reviews.
• Develop expansion opportunities within your book.
• Refine CS processes and playbooks at scale.
• Collaborate with Product, Marketing, and Data Ops on discovery and events.

Skills

Enterprise accounts

Renewals

Customer Success

AI tools

Analytics

Communication

Travel

Job description

CYVL is a Physical AI company based in Boston, MA, helping governments plan, build, and maintain infrastructure with AI-powered data platforms that turn LiDAR and imagery into actionable insights.

We are seeking a seasoned Customer Success Manager to own the full lifecycle for our most strategic enterprise accounts, from onboarding through renewal, and to shape scalable CS playbooks. If you’re energized by fast-moving startups and meaningful impact, apply now.