Strategic Enterprise CS Leader for SaaS Growth

Collectly, Inc.; San Francisco (CA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive health coverage

Equity opportunities

401(k) with generous match

Student loan support

Job summary

Collectly, Inc. is seeking an Enterprise Customer Success Manager to build strong relationships within their existing customer base in the San Francisco Bay Area. This hybrid role allows for significant career growth and the chance to make an immediate impact on customer success.

Responsibilities include cultivating customer relationships, ensuring successful product adoption, and leading training sessions. The ideal candidate has extensive customer success experience in SaaS environments.

Qualifications

• 5+ years of experience in a customer success role at a SaaS company.
• Experience managing enterprise accounts with complex relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Cultivate strong relationships with enterprise customers.
• Proactively communicate new features and enhancements.
• Conduct comprehensive training sessions for new users.
• Facilitate Quarterly Business Reviews (QBRs) with key stakeholders.
• Serve as the primary point of contact for customer inquiries.

Skills

Customer success principles

Communication skills

Analytical mindset

CRM software proficiency

Project management

Job description

Collectly, Inc. is seeking an Enterprise Customer Success Manager to build strong relationships within their existing customer base in the San Francisco Bay Area. This hybrid role allows for significant career growth and the chance to make an immediate impact on customer success.

Responsibilities include cultivating customer relationships, ensuring successful product adoption, and leading training sessions. The ideal candidate has extensive customer success experience in SaaS environments.