Strategic Enterprise CSM: Growth & Renewal

Overstory; San Diego (CA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Flexible work environment

Home office stipend

Coworking and education budgets

Mission-driven culture

Résumé du poste

Overstory is seeking an Enterprise Customer Success Manager to build deep, strategic relationships with our most important California-based customers, guiding them through delivery seasons, driving organizational change, and expanding and renewing contracts. You will report to our Head of Customer Success and collaborate across teams to ensure measurable value.

Time Zone/Location requirement is San Francisco Bay Area/PST.

Qualifications

• Experience with California-based utilities and measurable outcomes in the sector.
• Proven ability to drive organizational change and adoption within large utility organizations.
• 5+ years in a customer-facing role managing complex projects from start to finish.

Responsabilités

• Manage 1-3 strategic accounts in California as primary liaison and trusted advisor.
• Strengthen and expand relationships with key stakeholders to understand and drive success.
• Coordinate with technical teams to ensure on-time, high-quality delivery during the delivery season.
• Drive change management and embed Overstory into customer workflows with internal champions.
• Work with product teams to influence roadmap based on customer needs and feedback.
• Identify expansion opportunities including upsells and new product adoption to grow account value.

Connaissances

California utilities experience

Change management

Customer-facing role

Project/program management

Commercial mindset

Willingness to travel

Description du poste

Overstory is seeking an Enterprise Customer Success Manager to build deep, strategic relationships with our most important California-based customers, guiding them through delivery seasons, driving organizational change, and expanding and renewing contracts. You will report to our Head of Customer Success and collaborate across teams to ensure measurable value.

Time Zone/Location requirement is San Francisco Bay Area/PST.