Enterprise Customer Success Lead: Own & Scale Impact

Convey; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Convey in San Francisco is seeking a Customer Success Manager to own the post-sale relationship across 20+ enterprise accounts, drive expansion, and build scalable CS systems from the ground up. You’ll act as an embedded AI consultant, guiding executives through automation opportunities and measurable impact.

This role requires strong customer-facing experience, the builder mentality to create processes where none exist, and willingness to run on-site workshops.

Qualifications

• Extensive enterprise CS or account management experience.
• Ability to guide non-technical customers through complex implementations.
• Proactive problem identification and impact-focused guidance.

Responsibilities

• Own customer relationships end-to-end from onboarding to expansion.
• Identify automation opportunities and coordinate with executive leadership.
• Develop repeatable onboarding, PM processes, success metrics, and QBRs.
• Collaborate with solutions engineers and product to drive adoption and improvements.
• Drive ROI and user adoption through top-down and bottom-up value.

Skills

Enterprise CS

Account management

ACV ≥$100K

On-site workshops

Technical advisor

Job description

Convey in San Francisco is seeking a Customer Success Manager to own the post-sale relationship across 20+ enterprise accounts, drive expansion, and build scalable CS systems from the ground up. You’ll act as an embedded AI consultant, guiding executives through automation opportunities and measurable impact.

This role requires strong customer-facing experience, the builder mentality to create processes where none exist, and willingness to run on-site workshops.