Scaled Enterprise CS Leader for Growth & Retention

Perplexity; San Francisco (CA); Sur place; USD 100 000 - 130 000; Plein temps

Résumé du poste

Perplexity is seeking a Scaled Enterprise Customer Success Manager in San Francisco, California. This role involves managing onboarding, retention, and growth across SMB and Mid-Market customers. The ideal candidate has over 3 years of experience in Customer Success or Account Management, strong communication skills, and a background in SaaS or technology. You will collaborate with various teams to ensure customer success and create impactful strategies for enterprise clients.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales.
• Experience supporting SMB or Mid-Market customer segments.
• Strong written and verbal communication skills.

Responsabilités

• Execute the scaled Enterprise customer success strategy.
• Manage a high-volume portfolio of customers through data-informed engagement.
• Drive customer onboarding and identify conversion opportunities.

Connaissances

Customer Success

Account Management

Sales

Data Analysis

Communication

Outils

CRM systems

Customer success platforms

Analytics tools

Description du poste

Perplexity is seeking a Scaled Enterprise Customer Success Manager in San Francisco, California. This role involves managing onboarding, retention, and growth across SMB and Mid-Market customers. The ideal candidate has over 3 years of experience in Customer Success or Account Management, strong communication skills, and a background in SaaS or technology. You will collaborate with various teams to ensure customer success and create impactful strategies for enterprise clients.