Scaled Enterprise CS Leader for Growth & Retention

Perplexity; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Perplexity is seeking a Scaled Enterprise Customer Success Manager in San Francisco, California. This role involves managing onboarding, retention, and growth across SMB and Mid-Market customers. The ideal candidate has over 3 years of experience in Customer Success or Account Management, strong communication skills, and a background in SaaS or technology. You will collaborate with various teams to ensure customer success and create impactful strategies for enterprise clients.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales.
• Experience supporting SMB or Mid-Market customer segments.
• Strong written and verbal communication skills.

Responsibilities

• Execute the scaled Enterprise customer success strategy.
• Manage a high-volume portfolio of customers through data-informed engagement.
• Drive customer onboarding and identify conversion opportunities.

Skills

Customer Success

Account Management

Sales

Data Analysis

Communication

Tools

CRM systems

Customer success platforms

Analytics tools

Job description

Perplexity is seeking a Scaled Enterprise Customer Success Manager in San Francisco, California. This role involves managing onboarding, retention, and growth across SMB and Mid-Market customers. The ideal candidate has over 3 years of experience in Customer Success or Account Management, strong communication skills, and a background in SaaS or technology. You will collaborate with various teams to ensure customer success and create impactful strategies for enterprise clients.