Founding Enterprise CS Leader

Composio; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Composio in San Francisco is seeking a founding Customer Success Manager to manage high-value enterprise accounts. You will serve as the primary contact, ensuring customer success through structured onboarding and deep product adoption.

The ideal candidate has 4-7 years in Customer Success roles, technical fluency with APIs, and a proven track record of growing account renewals. This position is pivotal for building lasting relationships with customers and developing internal processes.

Qualifications

• 4-7 years in Customer Success or related roles at a developer tools, infrastructure, or API-first SaaS company.
• Proven track record owning NRR and renewals for enterprise accounts.
• Technical fluency to understand APIs, SDKs, and integrations.

Responsibilities

• Manage enterprise accounts as the primary point of contact.
• Lead structured onboarding for customers.
• Drive product adoption across teams and workflows.
• Identify expansion opportunities and lead renewal conversations.
• Build executive relationships with champions and decision-makers.
• Provide internal voice of the customer feedback.

Skills

Customer Success

Technical Account Management

Relationship Management

Communication

Technical Fluency

Problem Solving

Job description

Composio in San Francisco is seeking a founding Customer Success Manager to manage high-value enterprise accounts. You will serve as the primary contact, ensuring customer success through structured onboarding and deep product adoption.

The ideal candidate has 4-7 years in Customer Success roles, technical fluency with APIs, and a proven track record of growing account renewals. This position is pivotal for building lasting relationships with customers and developing internal processes.