Strategic Enterprise Collections Leader

Samsara; Oregon; Hybrid; USD 97,000 - 131,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave plans

Job summary

Samsara is seeking a Manager II, Enterprise Collections to lead our Collections organization within the Order to Cash function. You will drive collections performance for a portfolio of enterprise customers, partnering with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering strong customer experience.

You will lead and develop a team, manage escalations, and scale the operating model with governance, automation, and process improvements in a fast-paced

Qualifications

• 5-7+ years in Order-to-Cash, Revenue Ops, Billing, or Shared Services.
• 3-5+ years of supervisory/people management experience.
• Strong knowledge of OTC/AR processes, including collections and dispute management.
• Hands-on experience with Salesforce and NetSuite or comparable CRM/ERP systems.

Responsibilities

• Own collections performance for enterprise accounts, balancing cash outcomes with customer experience.
• Provide guidance and performance management for collections analysts and specialists.
• Lead initiatives to meet collections targets and align with OTC/enterprise goals.
• Manage escalations and customer communications on complex accounts with professional judgment.

Skills

Cross-functional collaboration

People management

Communication

SOX/compliance

Salesforce

NetSuite

Tools

Salesforce

NetSuite

Job description

Samsara is seeking a Manager II, Enterprise Collections to lead our Collections organization within the Order to Cash function. You will drive collections performance for a portfolio of enterprise customers, partnering with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering strong customer experience.

You will lead and develop a team, manage escalations, and scale the operating model with governance, automation, and process improvements in a fast-paced