Strategic Enterprise Cloud Solutions Manager Energy & ECRT

Amazon; Chicago (IL); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Customer Solutions Manager to guide enterprise customers through migrations to AWS cloud and the creation of modern cloud-native solutions. You will orchestrate cross‑functional teams, drive end‑to‑end adoption, and deliver measurable business value across IT and business units.

The role emphasizes strategic thinking, strong program management, and effective communication with executives and technical staff, within a high-velocity sales and delivery environment.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field
• Experience in customer-facing roles

Responsibilities

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Ability to actively participate in customer technical discussions and provide guidance on best practice.
• Sees patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Skills

Program management

Leadership

Customer-facing

Strategic thinking

Communication

Education

Bachelor's degree in STEM

Tools

AWS

Job description

Amazon is seeking a Customer Solutions Manager to guide enterprise customers through migrations to AWS cloud and the creation of modern cloud-native solutions. You will orchestrate cross‑functional teams, drive end‑to‑end adoption, and deliver measurable business value across IT and business units.

The role emphasizes strategic thinking, strong program management, and effective communication with executives and technical staff, within a high-velocity sales and delivery environment.