Strategic Cloud Transformation Lead

Amazon Inc.; San Francisco (CA); On-site; USD 151,000 - 204,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Customer Solutions Manager (CSM) to accelerate customer value through strategic cloud migrations and modern cloud-native solutions.

You will collaborate with sales, solution architecture, enterprise support, professional services, and partners to design and execute end-to-end cloud adoption programs. The role requires strong leadership, business acumen, and excellent verbal and written communication to guide IT and business teams.

Qualifications

• 5+ years leading large-scale technical or engineering programs with outcomes.
• 3+ years in enterprise IT or managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or related field.
• Experience in customer-facing roles.
• Willingness to travel up to 25%.

Responsibilities

• Execute near-, mid-, and long-term cloud transformation strategy with the customer and AWS team.
• Demonstrate excellent customer engagement and build long-term relationships.
• Maintain broad knowledge of technologies to unlock opportunities for customers.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers to identify high-impact use cases and best practices.
• Coordinate with Customer, AWS, and Partner teams to accelerate cloud journeys.
• Be a thought leader and mentor junior CSMs; share success mechanisms.

Skills

Customer engagement

Leadership of large-scale programs

Communication skills

Thought leadership

Travel readiness

Education

Bachelor's in STEM

Tools

Cloud certifications (AWS)

Software development lifecycle

Job description

Amazon Web Services, Inc. is seeking a Customer Solutions Manager (CSM) to accelerate customer value through strategic cloud migrations and modern cloud-native solutions.

You will collaborate with sales, solution architecture, enterprise support, professional services, and partners to design and execute end-to-end cloud adoption programs. The role requires strong leadership, business acumen, and excellent verbal and written communication to guide IT and business teams.