Senior Cloud Transformation & Solutions Leader

Amazon Inc.; San Francisco (CA); Remote; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Customer Solutions Manager to drive strategic cloud migrations and modern cloud-native solutions across customer portfolios. You will collaborate with sales, solution architecture, enterprise support, professional services, and partners to accelerate the customer’s cloud journey.

The role emphasizes leadership, business mindset, and strong communication skills to deliver customer-centric outcomes and shepherd initiatives to successful completion.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry.

Responsibilities

• Execute a near-, mid-, and long-term vision and strategy for the customer’s cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey.
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

Skills

Large-scale programs

Customer-facing

Transformation leadership

Thought leadership

Cloud infrastructure

Job description

Amazon Web Services, Inc. is seeking a Customer Solutions Manager to drive strategic cloud migrations and modern cloud-native solutions across customer portfolios. You will collaborate with sales, solution architecture, enterprise support, professional services, and partners to accelerate the customer’s cloud journey.

The role emphasizes leadership, business mindset, and strong communication skills to deliver customer-centric outcomes and shepherd initiatives to successful completion.