Strategic Cloud Solutions Manager

Amazon Web Services (AWS); Austin (TX); Hybrid; USD 131,000 - 178,000; Full time

Job summary

AWS is seeking a Customer Solutions Manager (CSM) to help customers accelerate value from cloud migrations and modern solutions. You will design and drive end-to-end cloud adoption programs, coordinating across sales, solution architecture, enterprise support, and partners to deliver outcomes.

You will build roadmaps, identify use cases, and manage multiple initiatives, ensuring governance and measurable business impact, while fostering customer trust and providing leadership to junior CSMs.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience in customer-facing roles
• Travel up to 25% of the time

Responsibilities

• Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
• Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

Skills

Leadership of large-scale programs

Enterprise IT experience

Customer-facing experience

Travel readiness

Education

Bachelor's degree in STEM or related field

Job description

AWS is seeking a Customer Solutions Manager (CSM) to help customers accelerate value from cloud migrations and modern solutions. You will design and drive end-to-end cloud adoption programs, coordinating across sales, solution architecture, enterprise support, and partners to deliver outcomes.

You will build roadmaps, identify use cases, and manage multiple initiatives, ensuring governance and measurable business impact, while fostering customer trust and providing leadership to junior CSMs.