Strategic Enterprise Client Success Manager

T-MOBILE USA, Inc.; Wisconsin; On-site; USD 87,000 - 157,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

T-Mobile USA, Inc. in Wisconsin is seeking a Client Success Manager to manage post-sales relationships with government, strategic, and enterprise accounts. You will oversee onboarding, adoption, and health reviews to maximize value and retention.

You will identify upsell opportunities, coordinate with Sales and Solutions Engineering, and act as a customer advocate across multiple internal teams to meet contract commitments and deliver ongoing value.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field (Preferred)
• Master's/Advanced Degree in Business Administration, Management, or related field (Preferred)
• 4-7 years managing customer relationships in Government/Strategic/Enterprise segments (Required)
• 2-4 years coordinating with sales, engineering, support, and operations (Required)
• 2-4 years collaborating with sales to identify upsell/cross-sell opportunities (Preferred)

Responsibilities

• Serve as primary post-sales contact for government and enterprise accounts, building executive relationships to drive satisfaction and loyalty.
• Oversee onboarding and training to ensure smooth Day 0 implementation and drive product adoption.
• Monitor account health, lead QBRs, and present metrics to executives; propose action plans.

Skills

Executive relationships

Cross-functional coordination

Strategic thinking

Problem solving

Leadership

Analytics

Business acumen

Telecommunications knowledge

Education

Bachelor's degree in Business Administration/Management

Master's/Advanced degree (preferred)

4–7 years customer relationship management experience

2–4 years cross-department coordination experience

2–4 years upsell/cross-sell experience (preferred)

Job description

T-Mobile USA, Inc. in Wisconsin is seeking a Client Success Manager to manage post-sales relationships with government, strategic, and enterprise accounts. You will oversee onboarding, adoption, and health reviews to maximize value and retention.

You will identify upsell opportunities, coordinate with Sales and Solutions Engineering, and act as a customer advocate across multiple internal teams to meet contract commitments and deliver ongoing value.