Strategic Client Success Manager — Enterprise & Government

T-Mobile; New York (NY); On-site; USD 87,000 - 157,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Bonus eligibility

Mobile service discounts

Home internet discounts

Pet insurance

Commuter benefits

Job summary

At T-Mobile, the Client Success Manager for Government, Strategic, and Enterprise segments drives onboarding, product adoption, and ongoing value realization. You’ll partner with Sales, Engineering, Support, and Operations to secure renewals and uncover upsell opportunities, building executive relationships to maximize account value.

You will manage the full lifecycle from onboarding to ongoing success reviews, coordinate cross‑functional efforts, and lead strategic business reviews to ensure

Qualifications

• Bachelor's Degree in Business Administration, Management, or related field (Preferred)
• Master's Degree in Business Administration, Management, or related field (Preferred)
• 4–7 years managing customer relationships in Government/Strategic/Enterprise segments (Required)
• 2–4 years coordinating with multiple departments to meet contract commitments (Required)
• 2–4 years collaborating with sales to identify upsell opportunities (Preferred)

Responsibilities

• Client Relationship Advocacy – primary post-sales contact for government and enterprise accounts; build executive relationships.
• Onboarding Product Adoption – oversee onboarding and training; educate on products and self-service tools.
• Account Health Monitoring Reviews – monitor health indicators; lead reviews and present metrics to executives.
• Issue Resolution Cross‑Functional Coordination – own issues and coordinate cross-functional resolution.
• Retention Renewal Management – develop strategies to retain customers and finalize renewals.
• Account Growth Upsell – identify cross-sell/upsell opportunities with Sales and Solutions Engineering.

Skills

Client Relationship Management

Cross Functional Relationships

Strategic Thinking

Problem Solving

Leadership

Analytics

Business Acumen

Telecommunications

Education

Bachelor's Degree in Business Administration/Management

Master's Degree in Business Administration/Management

Job description

At T-Mobile, the Client Success Manager for Government, Strategic, and Enterprise segments drives onboarding, product adoption, and ongoing value realization. You’ll partner with Sales, Engineering, Support, and Operations to secure renewals and uncover upsell opportunities, building executive relationships to maximize account value.

You will manage the full lifecycle from onboarding to ongoing success reviews, coordinate cross‑functional efforts, and lead strategic business reviews to ensure