Strategic Enterprise Client Success Lead

T-Mobile; Iowa; Sur place; USD 87 000 - 157 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Employee stock grants

Employee stock purchase plan

401(k)

Résumé du poste

T-Mobile seeks a Client Success Manager to elevate post-sales relationships with Government, Strategic, and Enterprise accounts. You will manage onboarding, adoption, and ongoing value realization, coordinating with Sales, Engineering, Support and Operations to meet contracts and drive loyalty.

You will identify upsell and cross-sell opportunities, lead executive reviews, and advocate for clients to ensure successful outcomes and long-term partnerships.

Qualifications

• Bachelor's or Master’s degree in a related field.
• 4-7 years in customer relationships/account management in government/enterprise segments.
• 2-4 years coordinating with sales, engineering, support and operations.
• 2-4 years collaborating with sales to identify upsell/cross-sell opportunities.

Responsabilités

• Advocate for customer needs and maintain executive-level relationships.
• Oversee onboarding and training to ensure smooth Day 0 implementation.
• Monitor account health and conduct regular business reviews with client executives.
• Lead cross-functional resolution of issues and ensure service levels.
• Drive renewals and manage retention strategies and contract negotiations.
• Identify and pursue cross-sell/upsell opportunities with Sales.

Connaissances

Executive relationships

Cross-functional collaboration

Customer lifecycle management

Strategic thinking

Problem solving

Leadership

Analytics

Business acumen

Telecommunications knowledge

Formation

Bachelor's degree in Business Administration/Management

Master's/Advanced degree in Business Administration/Management

4-7 years managing customer relationships

2-4 years cross-department coordination

2-4 years upsell/cross-sell experience

Description du poste

T-Mobile seeks a Client Success Manager to elevate post-sales relationships with Government, Strategic, and Enterprise accounts. You will manage onboarding, adoption, and ongoing value realization, coordinating with Sales, Engineering, Support and Operations to meet contracts and drive loyalty.

You will identify upsell and cross-sell opportunities, lead executive reviews, and advocate for clients to ensure successful outcomes and long-term partnerships.