Strategic Enterprise Client Success Manager

T-MOBILE USA, Inc.; Iowa; On-site; USD 87,000 - 181,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Annual bonus

Job summary

T-Mobile USA, Inc. seeks a Client Success Manager to drive post-sales relationships with government and enterprise accounts.

You will oversee onboarding, product adoption, and ongoing value realization, coordinating with sales, engineering, support, and operations to meet commitments. You will monitor health metrics, lead quarterly business reviews, and champion account success while identifying upsell opportunities.

Qualifications

• Bachelor's degree in business administration, management, or related field.
• Master's degree preferred.
• 4-7 years managing customer relationships in government/enterprise segments.
• 2-4 years coordinating with sales, engineering, support and operations.
• 2-4 years collaborating with sales to identify upsell opportunities.

Responsibilities

• Serve as primary post-sales contact for government/enterprise accounts and build executive relationships.
• Oversee onboarding and training to guarantee smooth implementation from Day 0.
• Monitor account health and lead regular reviews with client executives.
• Coordinate cross-functional resolution of customer issues to meet service levels.
• Develop and execute renewal strategies to retain customers and grow revenue.
• Identify and pursue upsell opportunities with Sales and Solutions Engineering.

Skills

Client relationship management

Cross-functional relationships

Strategic thinking

Problem solving

Leadership

Analytics

Business acumen

Telecommunications knowledge

Education

Bachelor's Degree Business Administration, Management, or related field

Master's/Advanced Degree Business Administration, Management, or related field

4-7 years managing customer relationships and account management (Required)

2-4 years coordinating with multiple departments (Required)

2-4 years collaborating with sales to identify upsell opportunities (Preferred)

Job description

T-Mobile USA, Inc. seeks a Client Success Manager to drive post-sales relationships with government and enterprise accounts.

You will oversee onboarding, product adoption, and ongoing value realization, coordinating with sales, engineering, support, and operations to meet commitments. You will monitor health metrics, lead quarterly business reviews, and champion account success while identifying upsell opportunities.