Strategic Enterprise Client Success Manager

T-Mobile; Minnesota; On-site; USD 87,000 - 157,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Client Success Manager to strengthen Government, Strategic, and Enterprise relationships and drive long-term value. You will own onboarding, product adoption, and retention while coordinating with Sales, Engineering, Support, and Operations to meet contract commitments.

The role emphasizes strategic health monitoring, executive-level stakeholder management, and growth through upsell opportunities. Bachelor’s degree and 4–7 years of relevant experience preferred.

Qualifications

• Bachelor's degree in business or related field required; advanced degree preferred.
• 4–7 years managing customer relationships in Government/Strategic/Enterprise segments.
• 2–4 years coordinating across sales, engineering, support, and operations.

Responsibilities

• Serve as the primary post-sales contact for government and enterprise accounts, building executive relationships.
• Oversee onboarding and training to ensure successful implementation Day 0 onward.
• Monitor account health, lead QBRs, and propose action plans to address gaps.
• Coordinate cross-functional resolution of issues to maintain service levels.
• Develop renewal strategies, negotiate terms, and pursue upsell opportunities.
• Identify and present cross-sell opportunities with Sales and Solutions Engineering.

Skills

Client Relationship Management

Cross Functional Relationships

Strategic Thinking

Problem Solving

Leadership

Analytics

Business Acumen

Telecommunications

Education

Bachelor's Degree Business Administration, Management, or related field

Master's/Advanced Degree Business Administration, Management, or related field

Job description

T-Mobile USA, Inc. seeks a Client Success Manager to strengthen Government, Strategic, and Enterprise relationships and drive long-term value. You will own onboarding, product adoption, and retention while coordinating with Sales, Engineering, Support, and Operations to meet contract commitments.

The role emphasizes strategic health monitoring, executive-level stakeholder management, and growth through upsell opportunities. Bachelor’s degree and 4–7 years of relevant experience preferred.