Strategic Client Success Manager – Enterprise & Government

T-Mobile; Overland Park (KS); On-site; USD 100,000 - 181,000; Full time

Benefits offered by this job

Annual bonus

Stock grants

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Client Success Manager to manage post-sales relationships within Government, Strategic, and Enterprise accounts, driving onboarding, adoption, renewals, and long-term value.

You will collaborate with sales, engineering, support, and operations, lead executive reviews, monitor account health, and identify upsell opportunities to grow revenue. This role focuses on retention and customer advocacy, requiring strong leadership, strategic thinking, and a passion for

Qualifications

• Bachelor's or Master’s degree in a relevant business field.
• 4-7 years managing customer relationships in Government/Strategic/Enterprise segments.
• 2-4 years coordinating with multiple departments to meet contract commitments.
• 2-4 years collaborating with sales to identify upsell opportunities.

Responsibilities

• Customer Relationship Advocacy – Serve as the primary post-sales point of contact for government and enterprise accounts, advocating for customer needs across internal teams.
• Onboarding Product Adoption – Oversee onboarding and training to guarantee a smooth implementation from Day 0 onward.
• Account Health Monitoring Reviews – Proactively monitor account performance and health indicators to identify signs of risk or opportunity.
• Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution.
• Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals.
• Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities.

Skills

Client Relationship Management

Cross Functional Relationships

Strategic Thinking

Problem Solving

Leadership

Analytics

Business Acumen

Telecommunications Knowledge

Education

Bachelor's Degree Business Administration, Management, or related field

Master's/Advanced Degree Business Administration, Management, or related field

Job description

T-Mobile USA, Inc. is seeking a Client Success Manager to manage post-sales relationships within Government, Strategic, and Enterprise accounts, driving onboarding, adoption, renewals, and long-term value.

You will collaborate with sales, engineering, support, and operations, lead executive reviews, monitor account health, and identify upsell opportunities to grow revenue. This role focuses on retention and customer advocacy, requiring strong leadership, strategic thinking, and a passion for