Strategic Client Success Manager – Enterprise & Government

T-MOBILE USA, Inc.

Overland Park (KS)

In loco

USD 87.000 - 181.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura su misura per questa offerta di lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Stock grant

401(k)

Employee stock purchase plan

Financial coaching

Descrizione del lavoro

T-Mobile USA, Inc. is seeking a Client Success Manager in Overland Park, KS to strengthen government, strategic, and enterprise partnerships.

You will drive post-sales success, onboarding, product adoption, and long-term value realization, coordinating with sales, engineering, support, and operations to meet contract commitments. You will identify upsell opportunities, manage health metrics, and foster executive relationships to ensure retention and expansion while delivering exceptional

Competenze

Bachelor's degree in Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree in Business Administration, Management, or related field (Preferred)
4-7 years managing customer relationships in Government/Strategic/Enterprise segments (Required)
2-4 years coordinating with sales, engineering, support, and operations to meet contracts (Required)
2-4 years collaborating with sales to identify upsell opportunities (Preferred)

Mansioni

Serve as primary post-sales contact for government and enterprise accounts, building executive relationships
Oversee onboarding and training to ensure smooth implementation from Day 0
Monitor account health and performance, lead QBRs, and present metrics to executives
Coordinate cross-functional resolution of issues to meet service levels
Develop and execute renewal strategies to retain customers and protect revenue
Identify and pursue cross-sell/upsell opportunities with Sales and Solutions Engineering