Strategic Enterprise Client Success Leader (Pharma)

Veeva; New York (NY); On-site; USD 115,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Ostro, a business within Veeva, seeks a strategic Client Services leader to build trusted partnerships with enterprise pharmaceutical clients and drive measurable business outcomes.

You will serve as a trusted advisor to senior stakeholders, collaborating with Product, Engineering, Commercial, and Customer Success to grow client relationships and

Qualifications

• 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
• Proven success managing enterprise client relationships and growing strategic accounts
• Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
• Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
• Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
• Strong analytical skills with the ability to translate performance data into strategic recommendations
• Experience partnering with cross-functional teams to deliver complex client programs
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel to client sites approximately once per quarter or as needed
• Experience with Veeva Commercial Cloud products, including Vault CRM.
• Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.

Responsibilities

• Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
• Build executive relationships that drive client satisfaction, retention, renewals, and growth
• Develop client strategies that maximize platform adoption and commercial outcomes
• Translate analytics and campaign performance into actionable business recommendations
• Partner cross-functionally to deliver exceptional client experiences and flawless execution
• Champion customer needs internally and influence the Ostro product roadmap
• Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines

Skills

Digital marketing strategy

Client services

Account management

Enterprise client relationships

Analytical skills

Stakeholder management

Travel willingness

Tools

Veeva Vault PromoMats

Veeva Vault CRM

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Ostro, a business within Veeva, seeks a strategic Client Services leader to build trusted partnerships with enterprise pharmaceutical clients and drive measurable business outcomes.

You will serve as a trusted advisor to senior stakeholders, collaborating with Product, Engineering, Commercial, and Customer Success to grow client relationships and