Strategic Enterprise Client Success Leader

Momentive Software; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision

401(k) match

Flexible PTO

Remote work

Job summary

Momentive Software is seeking a Strategic Client Success Manager to own the post-implementation journey for Tier 1 enterprise clients. You will drive adoption, monitor health, and lead renewal readiness in collaboration with cross-functional teams.

You will build executive relationships, conduct QBRs, and translate client goals into clear success plans while ensuring a connected, long-term client experience.

Qualifications

• 5+ years in client success or account management for B2B SaaS.
• Experience managing enterprise or strategic accounts.
• Proven track record of driving adoption and retention (GRR/NPS).
• Experience leading executive-level reviews with C-suite and VP stakeholders.
• Ability to coordinate across Support, Product, and Implementation teams.

Responsibilities

• Serve as the primary relationship owner for post-implementation Tier 1 accounts.
• Lead onboarding and define adoption milestones for new enterprise clients.
• Monitor client health using utilization data, NPS, and stakeholder sentiment.
• Build executive relationships to position Momentive as a strategic partner.
• Lead quarterly business reviews connecting product usage to strategic goals.
• Own renewal readiness and coordinate with Account Manager for timely renewals.
• Coordinate cross-functional teams to resolve issues and progress accounts.
• Track metrics like GRR, health scores, NPS, and utilization.
• Maintain accurate Salesforce records including renewal timelines.
• Provide feedback to Product, Marketing, and Sales to inform roadmaps.

Skills

Relationship management

Enterprise accounts

Account management

Salesforce

Gainsight

Executive communication

Cross-functional collaboration

Tools

Salesforce

Gainsight

Totango

ChurnZero

Excel

PowerPoint

Job description

Momentive Software is seeking a Strategic Client Success Manager to own the post-implementation journey for Tier 1 enterprise clients. You will drive adoption, monitor health, and lead renewal readiness in collaboration with cross-functional teams.

You will build executive relationships, conduct QBRs, and translate client goals into clear success plans while ensuring a connected, long-term client experience.