Strategic Enterprise Client Success Executive

RiskSpan; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k)

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

RiskSpan is seeking a Senior Client Success Manager to own post-sale relationships for enterprise accounts using Edge, our analytics platform. You will drive adoption, retention, and growth by partnering with onboarding, support, and product teams, while navigating complex data-driven customer journeys.

You will own renewals, expansions, and risk management, leveraging deep product knowledge and industry insight to maximize value for financial services clients.

Qualifications

• Experience in client success or account management in a B2B SaaS environment managing complex, technical products for enterprise customers.

Responsibilities

• Owns a book of enterprise clients and acts as primary contact across levels.
• Drives adoption via onboarding collaboration and proactive engagement.
• Manages renewals, expansions, and risk with internal stakeholders.
• Translates client feedback into actionable input for product and support teams.

Skills

Enterprise SaaS

Account management

Cross-functional

Job description

RiskSpan is seeking a Senior Client Success Manager to own post-sale relationships for enterprise accounts using Edge, our analytics platform. You will drive adoption, retention, and growth by partnering with onboarding, support, and product teams, while navigating complex data-driven customer journeys.

You will own renewals, expansions, and risk management, leveraging deep product knowledge and industry insight to maximize value for financial services clients.