Strategic Enterprise Client Success Manager

OfficeSpace Software

United States

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive benefits

Global opportunities

Technology-forward culture

Job summary

OfficeSpace Software is seeking an Enterprise Client Success Manager to own the success of our most strategic customers. You will build executive partnerships, drive long-term outcomes, and help global organizations maximize the value of OfficeSpace.

You’ll combine strategic thinking with operational excellence and leverage AI to surface insights. You will lead onboarding, adoption, and value realization strategies while partnering with Sales to ensure renewals and expansion, ultimately driving

Qualifications

6+ years in Client Success, Strategic or Enterprise Account Management.
Proven track record with executive stakeholders across long engagements.
Experience driving adoption, retention, renewals, and expansion in SaaS.

Responsibilities

Own success, retention, renewal, and growth for enterprise customers.
Build executive partnerships and serve as strategic advisor throughout lifecycle.
Lead onboarding, adoption, and value realization strategies.
Develop and execute strategic Success Plans aligned to objectives and milestones.
Leverage AI-powered tools to monitor health, predict churn, and identify expansion.
Lead quarterly business reviews linking product adoption to ROI.
Collaborate with Sales to support renewals and long-term growth.
Translate customer feedback into actionable product insights.
Advocate for customers with Product, Engineering, and Support.
Design AI-assisted engagement workflows to improve efficiency.