Remote Enterprise Client Success Leader

Momentive Software, Inc.; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Job summary

Momentive Software, Inc. seeks a Strategic Client Success Manager to own post-implementation relationships for Tier 1 enterprise clients. You will drive product adoption, monitor health, and align outcomes with client goals, collaborating with cross-functional teams to deliver a connected experience.

You will lead executive-level reviews, manage renewal readiness, and partner with Account Managers to grow strategic accounts. Some travel to enterprise locations will be required.

Qualifications

• 5+ years in Client Success, Account Management, or a client-facing role in B2B SaaS.
• Experience managing enterprise or strategic accounts with GRR and NPS goals.
• Track record leading executive-level business reviews with C-suite stakeholders.
• Ability to translate client goals into structured success plans linked to product value.
• Willingness to travel to meet enterprise clients as needed.

Responsibilities

• Serve as primary relationship owner for Tier 1 enterprise clients post-implementation.
• Lead onboarding and define adoption milestones with success plans.
• Monitor client health using product usage data, NPS, and stakeholder sentiment.
• Build relationships at C-suite and VP level to position Momentive as a strategic partner.
• Lead quarterly business reviews connecting product usage to client goals and value.
• Own renewal readiness and coordinate with Account Manager to ensure timely renewals.
• Coordinate cross-functional resources (Support, Product, Implementation, Professional Services).
• Track metrics like GRR, health scores, NPS, and usage; maintain Salesforce records.

Skills

Relationship management

Executive presence

Strategic thinking

Cross-functional collaboration

Portfolio management

Data-driven storytelling

Tools

Salesforce

Gainsight

Totango

ChurnZero

Excel

PowerPoint

Job description

Momentive Software, Inc. seeks a Strategic Client Success Manager to own post-implementation relationships for Tier 1 enterprise clients. You will drive product adoption, monitor health, and align outcomes with client goals, collaborating with cross-functional teams to deliver a connected experience.

You will lead executive-level reviews, manage renewal readiness, and partner with Account Managers to grow strategic accounts. Some travel to enterprise locations will be required.