Strategic Enterprise Client Success Leader - Hybrid

Relias; Morrisville (NC); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k match

Flexible PTO

Parental leave

Hybrid work options

Free coffee

Job summary

Relias in Morrisville, NC seeks an Enterprise Client Success Manager to own the post-sale lifecycle for Enterprise accounts, driving adoption, value realization, and renewals. You will coordinate with Sales, Professional Services, Support, Product, and Finance to deliver measurable outcomes while maintaining strong stakeholder relationships.

The role emphasizes business judgment, data-driven decision making, and cross-functional collaboration to secure retention and revenue growth within a

Qualifications

• 5 years of relevant experience in customer success, account management, or related role.

Responsibilities

• Own renewal outcomes and forecasts for assigned accounts.
• Lead renewal conversations and commercial coordination, including pricing discussions and contract terms.
• Manage multi-stakeholder relationships and coordinate internal teams to resolve risk and drive adoption.
• Provide fact-based customer feedback to help improve products and playbooks.
• Maintain accurate renewal data and account plans in Salesforce and CS platforms.

Skills

Customer success

Account management

Client services

Renewals

Commercial fluency

CRM platforms

Sales coordination

Education

Bachelor's degree in Business

Tools

Salesforce

Job description

Relias in Morrisville, NC seeks an Enterprise Client Success Manager to own the post-sale lifecycle for Enterprise accounts, driving adoption, value realization, and renewals. You will coordinate with Sales, Professional Services, Support, Product, and Finance to deliver measurable outcomes while maintaining strong stakeholder relationships.

The role emphasizes business judgment, data-driven decision making, and cross-functional collaboration to secure retention and revenue growth within a