Strategic Enterprise Client Success Lead

Tech Sales Jobs; United States; À distance; USD 95 000 - 135 000; Plein temps

Résumé du poste

Momentive Software is seeking a Strategic Client Success Manager to own the post-implementation experience for top enterprise clients, extending from onboarding through renewal readiness. You will cultivate executive relationships, drive product adoption, and coordinate across Support, Product, and Implementation to deliver measurable value.

You will monitor health, usage, and NPS, lead quarterly business reviews, and ensure successful renewals while collaborating with Account Managers and other

Qualifications

• 5+ years in Client Success, Account Management, or a client-facing role in B2B SaaS.
• Track record in adoption, health scores, GRR, and NPS.
• Experience leading executive-level reviews with C-suite/VP stakeholders.
• Ability to build structured post-implementation onboarding and success plans.
• Coordinate across Support, Product, Implementation to deliver a connected experience.

Responsabilités

• Own post-implementation relationships for Tier 1 enterprise clients post-onboarding and renewal.
• Lead structured onboarding with success plans and adoption milestones.
• Monitor client health, usage data, NPS, and stakeholder sentiment; mitigate risks early.
• Build executive relationships across client orgs, including C-suite and VP levels.
• Lead quarterly business reviews linking usage to strategic goals and value.
• Own renewal readiness and coordinate with Account Manager for timely renewals.
• Orchestrate cross-functional resources to resolve issues and advance accounts.
• Track and report GRR, health scores, NPS, and product utilization.
• Maintain Salesforce records: success plans, health notes, renewal timelines.
• Provide feedback to Product/Marketing/Sales to reflect client needs in roadmap.
• Partner with Account Manager on strategy for retention and growth.

Connaissances

Relationship building

Executive presence

Cross-functional collaboration

Client health tracking

Account growth

Risk management

Outils

Salesforce

Gainsight

Totango

ChurnZero

Office 365 (Excel/PowerPoint)

Description du poste

Momentive Software is seeking a Strategic Client Success Manager to own the post-implementation experience for top enterprise clients, extending from onboarding through renewal readiness. You will cultivate executive relationships, drive product adoption, and coordinate across Support, Product, and Implementation to deliver measurable value.

You will monitor health, usage, and NPS, lead quarterly business reviews, and ensure successful renewals while collaborating with Account Managers and other