Strategic Account Manager - Remote Retention & Growth

Momentive; United States; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Remote Work Flexibility

Résumé du poste

Momentive Software seeks an Strategic Account Manager to own a portfolio of associations, nonprofits, and membership organizations after the sale. You will drive retention, expansion, and renewals, serving as the client’s advocate and Momentive’s trusted partner within their organization.

You will run quarterly reviews, monitor client health, and coordinate with Customer Success, Support, and Product to keep clients moving forward and maximize value of the Momentive portfolio.

Qualifications

• 3+ years in account management, customer success, or client-facing sales in B2B SaaS.
• Track record of meeting or exceeding retention and renewal targets.
• Experience identifying and closing expansion opportunities within existing accounts.

Responsabilités

• Own a portfolio of existing Momentive clients and serve as the main post-sale contact.
• Manage renewals from start to finish and address churn risk early.
• Identify and close expansion opportunities across the Momentive product portfolio.
• Run quarterly business reviews to revisit goals and demonstrate value.
• Build relationships with multiple stakeholders and coordinate with CS, Support, and Product.
• Keep Salesforce updated with plans, renewal dates, and next steps.
• Track net revenue retention, renewal rate, and expansion targets and report.
• Provide client feedback to Product and Marketing to influence roadmap.

Connaissances

Account management

Customer success

Sales relationship management

Outils

Salesforce CRM

Gong

Salesloft

Excel

Description du poste

Momentive Software seeks an Strategic Account Manager to own a portfolio of associations, nonprofits, and membership organizations after the sale. You will drive retention, expansion, and renewals, serving as the client’s advocate and Momentive’s trusted partner within their organization.

You will run quarterly reviews, monitor client health, and coordinate with Customer Success, Support, and Product to keep clients moving forward and maximize value of the Momentive portfolio.