Strategic Enterprise Client Success Director

Maven Clinic; United States; Hybride; USD 150 000 - 175 000; Plein temps

Avantages offerts par ce poste

Maven for Mavens

Wellness partnerships

Hybrid work

Parental leave 16 weeks

Professional development stipend

401K matching

Résumé du poste

Maven Clinic seeks a Customer Success Director to own a portfolio of strategic client partnerships. This senior individual contributor role reports to the VP of Client Success and may evolve into a player‑coach with future people leadership.

You will drive net revenue retention and expansion, translating member outcomes into business value for clients while collaborating across Sales, Product, Analytics, and Operations.

Qualifications

• 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts.
• Proven commercial results you can quantify: enrollment or adoption attainment, expansion pipeline, retention outcomes.
• Strong understanding of client business objectives and ability to align solutions to financial and strategic outcomes.
• Demonstrated success in stakeholder mapping and engaging executive sponsors and decision-makers.
• Exceptional executive presence with the ability to consult, influence, and align VP-level leaders.
• Comfort operating in matrixed, global organizations and building coalitions across regions.
• Disciplined with systems and data; CRM is kept current with data-driven storytelling.
• Analytical and strategic thinker with strong EQ and healthcare passion.

Responsabilités

• Report directly to the VP of Client Success, partnering on account strategy, cadence, and priorities.
• Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants.
• Drive enrollment attainment and expansion by coordinating with Renewal Managers and Sales Directors.
• Contribute to playbooks and operating cadence for scalable Client Success practices.
• Map and engage new stakeholders, expanding Maven's influence and identifying opportunities.
• Translate client goals into actionable plans showing ROI and measurable outcomes.
• Deliver executive-ready narratives through strategic reviews for leadership audiences.
• Influence Product, Operations, Marketing with client insights to shape roadmap and delivery.
• Mentor teammates and potentially coach or manage others over time.
• Act as a thought leader on workforce strategy and healthcare trends.
• Represent Maven at senior meetings, industry events, and forums.

Connaissances

Enterprise account leadership

Executive engagement

CRM proficiency

Stakeholder mapping

Strategic thinking

Healthcare industry knowledge

Travel readiness

Sales collaboration

Outils

Salesforce

Looker

Description du poste

Maven Clinic seeks a Customer Success Director to own a portfolio of strategic client partnerships. This senior individual contributor role reports to the VP of Client Success and may evolve into a player‑coach with future people leadership.

You will drive net revenue retention and expansion, translating member outcomes into business value for clients while collaborating across Sales, Product, Analytics, and Operations.