Strategic Enterprise Aviation Account Leader

Future Ventures; Redmond (WA); On-site; USD 135,000 - 220,000; Full time

Job summary

SpaceX, headquartered in the Seattle area, seeks a Sr. Enterprise Account Manager for Aviation to own and grow strategic aviation customer relationships from onboarding through long-term retention and revenue realization.

You will build executive-level relationships, champion customer feedback, and drive cross-functional improvements while managing complex contracts and schedules. Relocation may be required for local candidates.

Qualifications

• 7+ years of experience in a customer-facing role.
• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
• Experience working with the FAA, EASA, or other aerospace regulatory bodies.
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints.
• Excellent written and verbal communication skills, including presenting to all levels.
• Ability to manage execution of significant or complex contracts, including renegotiation of terms and schedules.

Responsibilities

• Act as the primary point of contact for a portfolio of Enterprise Aviation customers, owning onboarding, account management, and long-termRetention/growth of the relationship and revenue.
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization.
• Champion customer feedback to influence development required to maintain and grow the business.
• Deliver impeccable customer service, including timely acknowledgment and resolution of issues.
• Retain and grow the value of accounts in hardware and service revenue.
• Lead account readiness, requirements, schedules and risks for forecasted revenue.
• Identify and implement process improvements to enhance handoffs and cross-functional collaboration.

Skills

Customer-facing exp

Aviation knowledge

Regulatory experience

Project management

Communication skills

Contract management

Education

Bachelor's degree in engineering or business

Job description

SpaceX, headquartered in the Seattle area, seeks a Sr. Enterprise Account Manager for Aviation to own and grow strategic aviation customer relationships from onboarding through long-term retention and revenue realization.

You will build executive-level relationships, champion customer feedback, and drive cross-functional improvements while managing complex contracts and schedules. Relocation may be required for local candidates.