Aviation Enterprise Account Leader - Growth & Strategy

SpaceX; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a Sr. Enterprise Account Manager, Aviation, to own the relationship with our most strategic Starlink aviation customers from contract signature through onboarding and long-term revenue growth.

You will build executive relationships, coordinate cross-functional teams, and champion customer feedback to drive product and service improvements. The role requires travel up to 30% and relocation if needed.

Qualifications

• Bachelor's degree in engineering or business, or equivalent professional experience.
• Minimum 7+ years in a customer-facing role.
• 8+ years of professional business development, program management, sales or account management experience.

Responsibilities

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Skills

Account management

Customer relationship

Stakeholder management

Sales leadership

Education

Bachelor's degree in engineering or business

High school diploma + 8+ years experience

Job description

SpaceX is seeking a Sr. Enterprise Account Manager, Aviation, to own the relationship with our most strategic Starlink aviation customers from contract signature through onboarding and long-term revenue growth.

You will build executive relationships, coordinate cross-functional teams, and champion customer feedback to drive product and service improvements. The role requires travel up to 30% and relocation if needed.