Senior Enterprise Aviation Account Executive

SpaceX; Woodinville (WA); On-site; USD 135,000 - 220,000; Full time

Benefits offered by this job

Stock options

401(k) plan

Medical insurance

Paid time off

Stock purchase plan

Job summary

SpaceX is seeking a Senior Enterprise Account Manager, Aviation in Woodinville, WA to lead Starlink enterprise aviation accounts from contract signing through activation, onboarding and ongoing growth. You will manage executive relationships, align requirements, and drive revenue realization while coordinating with product, operations and support teams.

You’ll deliver exceptional service, maintain accounts with both hardware and service revenue, and own forecasted revenue with clear risk and

Qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
• 7+ years of experience in a customer-facing role

Responsibilities

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Skills

Customer-facing experience

Executive relationship building

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in engineering or business

High school diploma/equivalency with 8+ years experience

Job description

SpaceX is seeking a Senior Enterprise Account Manager, Aviation in Woodinville, WA to lead Starlink enterprise aviation accounts from contract signing through activation, onboarding and ongoing growth. You will manage executive relationships, align requirements, and drive revenue realization while coordinating with product, operations and support teams.

You’ll deliver exceptional service, maintain accounts with both hardware and service revenue, and own forecasted revenue with clear risk and